CUSTOMER CASE

FAQ

Smart fridge vending machine is a new type of vending machine, that provides grab and go shopping experience to end users. This Smart Fridge is flexible for most kinds of products. It's the future of the vending business.

How does a smart fridge work?

Each good tray has a weight sensor, and the sellers can set the price and weight of the products in the operation system. For example, coke cola is 0.34kg and 2$, so when customers take a product, the machine will compare the weight difference before opening and after closing the door to know what product is taken, and then charge the customer.

Is Smart Fridge Vending Machine technology stable enough to use?

Yes! Currently, in the Chinese market, approximately 20% of vending machines are smart fridge vending machines. One of the main suppliers of smart fridges is Micron Smart Vending, which has already exported its products to more than 20 countries and received positive feedback.

HARDWARE ADVANTAGES

1. The Smart Fridge is designed with a one-time forming process, eliminating the need for additional splicing and resulting in stronger thermal insulation.

2. The extraction port features a spacious interior with a depth of 280mm, making it capable of accommodating shopping carts without the risk of getting stuck.

3. The full glass door is not only visually stunning but also offers strong sealing performance, and is equipped with remote glass defogging technology.

4. The Smart Fridge is equipped with high-quality compressors from well-known brands, ensuring a low failure rate.

SERVICE

On-Sales

1. Professional suggestion on vending solution. Software/Hardware.

2. Provide a Smart Vending system. Advanced IOT technology, cloud base server.

3. Accept OEM/ODM Make customized designs, or put customers' logos.

4. Provide SDK/API for technical integration needs.

5. Accept Customization. Software/hardware.

7. Fast response, within 24 hours, email, video call, WhatsApp.

8. Provide drawing confirmation before production.

9. Support inspection video or third-party factory inspections.

After-Sales

1. Detail instruction. User manual, YouTube video, video call, etc.

2. Spare parts. sent with every Machine.

3. 18-month warranty, free spare parts sent to you by air if any failure.

4. Always remote tech support. Solving your problem is our mission.

5. Latest technology. OTA upgrades your machine for new features.

6. Regular customer visits to ensure service quality.

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